Article Stuck in Queue or Processing
Table of Contents
Normal Generation Times
Standard article: 3–5 minutes
Longread: 10–20 minutes
If an article has been in Generating status for more than 30 minutes, something has gone wrong.
Step 1: Check the Generation Logs
Open the article from the Articles tab
Go to the Logs tab
Find the first step with an error status and read the error message
Common Causes
API timeout — the AI service took too long. Solution: click Retry
Invalid API key — key expired or incorrect. Solution: update in Account settings or Site settings
Rate limit (429) — too many requests. Solution: wait 10–15 minutes and retry
CMS connection error — WordPress or another CMS refused the connection. Solution: test the connection in site settings
OpenRouter balance empty (longreads only) — no credits on OpenRouter. Solution: add credits at openrouter.ai
Automatic Retry
The system automatically retries on temporary errors (5xx responses, timeouts):
Standard pipeline: up to 2 automatic retries with a 30-second delay between attempts
Longread pipeline: up to 3 automatic retries with a 7-second delay; also has checkpoint recovery — on the next manual retry, the pipeline resumes from the last successful step
Step 2: Manual Retry
Click Retry on the article or keyword row. Most failures resolve on the first manual retry.
Step 3: Contact Support
If the article fails 3 times in a row, screenshot the Logs tab with the error message and contact support at Support in the sidebar. Include the article title and site URL.
In this section
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